Last update: 10.06.2023
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This document outlines the privacy practices for the website operated by supportiveties.com (hereinafter referred to as "Website" or "Websites") and how the Website operated by Branch Solutions Limited collects and utilizes the personal information you provide when using Branch Solutions Limited Website in order to access Branch Solutions Limited Service. It also explains the options available to you regarding our use of your personal data and how you can manage this information.
Accessing the Website does not require the disclosure of personal information; however, if a user wishes to utilize Branch Solutions Limited Service through our Website, the collection and processing of personal data may become necessary. If the processing of personal data is required, we generally obtain consent from the user as a data subject.
In accordance with Article 37/1 of the GDPR regulation, Branch Solutions Limited is not obliged to appoint a Data Protection Officer (DPO). However, there is an individual responsible for GDPR implementation at Branch Solutions Limited who will address all questions, inquiries, and requests related to this topic. This individual can be contacted via email at [email protected].
The processing of personal data, such as name, address, email address, phone number, or billing information of a data subject, will always comply with the General Data Protection Regulation (GDPR) and any country-specific data protection regulations applicable to Branch Solutions Limited. Through this Privacy Policy, we aim to inform the public about the nature, scope, and purpose of the personal data we collect, use, and process. Additionally, this Privacy Policy informs data subjects (users) of their rights.
As the controller, Branch Solutions Limited has implemented extensive technical and organizational measures to ensure the most comprehensive protection of personal data processed through this Website.
In this Privacy Policy, "Branch Solutions Limited", "we", "us", and "our" refer to Branch Solutions Limited.
Our Service is generally not intended for children. This Website is not designed for use by individuals under the age of 18.
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DEFINITIONS
Consent of the data subject/user refers to any freely given, specific, informed, and unambiguous indication of the data subject/user's wishes, expressed through a statement or clear affirmative action, signifying agreement to the processing of personal data relating to him or her.
Data subject/user is an identified or identifiable natural person whose personal data is processed by the controller responsible for the processing; a user of the Branch Solutions Limited Service.
Processing encompasses any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
Personal data is any information relating to an identified or identifiable natural person ("data subject/user"). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
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COOKIE POLICY
Updates or Alterations to the Cookie and Privacy Policy
This Privacy Policy may be amended at any moment, and we will post any changes to the Privacy Policy on the Website, so make sure to check it regularly.
Modifications to this Privacy Policy will not impact the personal data we have previously collected from you or after such alterations.
If you disagree with the changes, please contact us as specified below.
Data Types Collected and How We Utilize Them
The only data types we gather are marketing data essential for updates or promotional offers, and minimal personal information (name, address, phone number, and email address). These data are not shared with third parties and are treated as anonymous statistics.
Control of Cookies Usage
Some browsers allow you to block cookies that do not meet your privacy preferences. If needed, you can stop accepting new cookies, receive notifications when you receive a new cookie, and disable existing cookies. Disabling all cookies could significantly impact your web browsing, making it impossible to fully benefit from all of our website features. Be aware that some parts of our websites require you to accept cookies for proper functioning. Cookies can be removed or declined by adjusting your web browser settings whenever you desire. For more information, please visit www.allaboutcookies.org and/or www.youronlinechoices.com.
Cookies. Log files. Pixel tags
If you do not want to receive Cookies, you may be able to refuse them by adjusting your browser settings to reject Cookies.
Branch Solutions Limited may also use Pixel tags (single-pixel image files also known as transparent GIFs, clear GIFs, or web beacons) to access Cookies and to count users who visit the Website or open our HTML-formatted email messages.
The data subject can, at any time, prevent the setting of cookies through our Website by using the appropriate settings of the Internet browser employed, and may thus permanently deny the setting of Cookies. Additionally, already set cookies can be deleted at any time through an Internet browser or other software programs.
We use cookie technology for our website's statistical reporting. Cookies are essential for internet customization and online behavioral advertising. We gather statistical data on which pages are visited, what is downloaded, the domain name and country of the internet provider of the visitors, as well as the addresses of sites visited immediately before and after arriving at Branch Solutions Limited.
Google Analytics aids us in measuring the effectiveness of our advertising, as well as the simplicity and efficiency of our site's usage.
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RELEVANT LEGISLATION
This Privacy Policy is governed by and interpreted in accordance with the laws, including the Data Protection Directive (95/46/EC) and Regulation 2016/679 concerning the protection of natural persons about the processing of Personal Data and the free movement of such data, repealing Directive 95/46/EC ("GDPR"), effective as of 25 May 2018.
Clients accessing the website from locations outside the European Union are responsible for complying with local laws if and to the extent that local laws apply.
Processors and Controllers
The GDPR also identifies two parties involved in collecting and processing personal data: data controllers and data processors.
A data controller determines the purposes and methods of personal data processing. Branch Solutions Limited customers, whether organizations or individuals, act as data controllers.
Consequently, under the new GDPR, Branch Solutions Limited is considered a data processor as it processes your personal data and is responsible for ensuring that all processors it engages with are GDPR compliant.
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COLLECTION AND USE OF PERSONAL DATA
We strive to comply with GDPR and have implemented the data minimization principle. The personal data we collect, as defined above, includes:
• full name (first and last);
• e-mail address, allowing the data subject to register an account and become a user of our Service to use the Branch Solutions Limited Service accordingly;
• billing information, which includes full address, zip code, city, country, telephone number;
• payment method (not the full credit card number and expiration date);
• IP address – assigned by the Internet service provider (ISP) and used by the data subject/user;
• location data – for statistics on user involvement in specific areas.
When purchasing Branch Solutions Limited Service, you must provide User's Information, which should contain your personal information, such as ID (first name, last name), and email, which is processed and stored by Branch Solutions Limited.
You must also provide Billing Information, which should contain your Personal data, partly stored by Branch Solutions Limited and processed by payment providers.
We may use your Personal Data to:
• enhance your browsing experience by personalizing the Website and improving the Service;
• send information to you via email about registration status, password verification, payment confirmation;
• communicate with you about your use of the Service and materials/content as part of the Service;
• share statistical information about our users with our partners through secure channels under data processing agreements (DPA).
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LEGAL PROVISIONS
Branch Solutions Limited regards your use of its Service as confidential. Nevertheless, we may disclose your personal information stored in your account and/or on Branch Solutions Limited servers and databases in order to:
• comply with the law or legal processes served upon us;
• enforce and investigate potential breaches of this Privacy Policy, including using this Service to engage in or facilitate activities that violate the law;
• investigate potential fraudulent activities;
• protect the rights, property, or safety of Branch Solutions Limited, its employees, its customers, or the public.
In the event of a change of control of Branch Solutions Limited (such as asset transfers through a merger, sale, assignment, or liquidation of the business entity, or any of its properties, assets, or equity) or, in the event of a direct or indirect sale of any of its publishing properties and/or its Website(s), users' personal data of the affected Website(s) in our possession will be transferred to the new owner/successor. You will be notified of any such transaction and have the ability to exercise your legal rights under GDPR. You may always change or delete your personal data or opt-out by contacting us as provided below, or if the acquirer posts a new Privacy Policy with new contact information, you may change or delete your personal data or opt-out by following any new instructions that are posted.
We may share Information Gathering with third parties, including strategic partners, for marketing and promotional purposes under concluded data processing agreements, which secure the transfer and processing of personal data according to GDPR.
The controller may also transfer personal data of a data subject to one or more processors (e.g., a payment provider under DPA) for payment processing purposes, which is attributable to the controller and without which a user would not be able to purchase the Service and use Branch Solutions Limited Service.
As we utilize third-party technological services for the provision of Services, we may transfer your personal data internationally. Providers of such technological services may process personal data collected during the provision of their services to us as sub-processors only under DPA in accordance with GDPR.
Nonetheless, encryption is ineffective if the access password or other credentials are inadequately protected and stored by the data subject. In this case, the controller is not responsible for a personal data breach.
In the event of a personal data breach, the controller shall, without undue delay and, where feasible, within 72 hours of becoming aware of it, notify the personal data breach to the competent supervisory authority.
In case there might be a risk of unauthorized disclosure of personal data, the controller communicates the personal data breach to the data subject without undue delay. However, since the controller has implemented appropriate technical and organizational protection measures, such as encryption, and it was applied to the personal data affected by the personal data breach, the controller is not required to communicate with the data subject.
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PERSONAL INFORMATION
To opt-out of further email communications from us, simply visit the Unsubscribe Page and cancel your subscription, or contact us as instructed at the end of this Privacy Policy. We may need up to 10 (ten) business days to ensure compliance with your request.
To modify your personal data that you have provided us, please contact us as instructed at the end of this Privacy Policy.
Data Control
The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of Service provision or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject.
Retention Period for Personal Data
The criteria used to determine the storage period of personal data is the respective statutory retention period. After the expiration of that period and when we no longer need personal data, we routinely and securely delete or destroy it, as long as it is no longer necessary for a purpose.
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PRIVACY RIGHTS OF PERSONAL DATA HOLDERS
Right to Rectification
Every data subject has the right, as granted by the European legislator, to request the controller to promptly correct any inaccurate personal data concerning them. Considering the processing purposes, the data subject also has the right to complete incomplete personal data, including by providing a supplementary statement.
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Right to Deletion
Each data subject has the right, as granted by the European legislator, to request the controller to delete personal data concerning them without undue delay. The controller has an obligation to erase personal data without undue delay when one of the following grounds applies, as long as the processing is not necessary:
• The personal data is no longer needed for the purposes for which it was collected or otherwise processed.
• The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and there is no other legal ground for the processing.
• The data subject objects to the processing under Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing or the data subject objects to the processing under Article 21(2) of the GDPR.
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Right to Limit Processing
Every data subject has the right, as granted by the European legislator, to obtain a processing restriction from the controller when one of the following applies:
• The accuracy of the personal data is disputed by the data subject, allowing the controller to verify the accuracy of the personal data.
• The processing is unlawful, and the data subject opposes the deletion of the personal data and requests the restriction of its use instead.
• The controller no longer needs the personal data for processing purposes, but the data subject requires it for the establishment, exercise, or defense of legal claims.
• The data subject has objected to the processing under Article 21(1) of the GDPR, pending verification of whether the controller's legitimate grounds override those of the data subject.
• If any of the above reasons apply, the data subject may contact us at any time, as instructed at the end of this Privacy Policy. We will promptly ensure that the request is fulfilled immediately.
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Right to Data Portability
Every data subject has the right, as granted by the European legislator, to receive their personal data, provided to a controller, in a structured, commonly used, and machine-readable format. They have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
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Right of Access
Every data subject has the right, as granted by the European legislator, to obtain information from the controller about their stored personal data at any time and receive a copy of this information. Moreover, the European directives and regulations grant the data subject access to the following information:
• the processing purposes;
• the categories of personal data concerned;
• the recipients or categories of recipients to whom the personal data has been or will be disclosed, particularly recipients in third countries or international organizations;
• if possible, the expected period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
• the existence of the right to request rectification or deletion of personal data from the controller, or restriction of processing of personal data concerning the data subject, or to object to such processing;
• the existence of the right to lodge a complaint with a supervisory authority;
• if the personal data is not collected from the data subject, any available information about their source.
The existence of automated decision-making, including profiling, as referred to in Article 22.1 and 22.4 of the GDPR and, at least in those cases, significant information about the logic involved, as well as the importance and expected consequences of such processing for the data subject.
Additionally, the data subject has the right to obtain information about whether personal data is transferred to a third country or an international organization. If this is the case, the data subject has the right to be informed of the appropriate safeguards relating to the transfer.
If any of the above reasons apply, the data subject may contact us at any time, as instructed at the end of this Privacy Policy. We will promptly ensure that the request is fulfilled immediately.
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Right to Object
Every data subject has the right, as granted by the European legislator, to object, on grounds relating to their particular situation, at any time, to the processing of personal data concerning them, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
If any of the aforementioned reasons apply, the data subject may contact us at any time, as instructed at the end of this Privacy Policy. We will promptly ensure that the request is fulfilled immediately.
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Right to Confirmation
Every data subject has the right, as granted by the European legislator, to obtain confirmation from the controller as to whether or not personal data concerning them is being processed.
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CONTACTS
If you have any questions about this Privacy Policy, or you wish to make changes to your personal information or remove yourself from our database, please contact us by email at [email protected] and include only the words "Re: Privacy Policy" in the subject line header of the email.
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In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy, known as LCEN, we bring the following information to the attention of users and visitors of the site supportiveties.com:
OWNER STATUS: Company
PREFIX: LTD
COMPANY NAME: Branch Solutions Limited
ADDRESS: 34 Little Brays, Harlow, UK, CM18 6EW
COMPANY NUMBER: 14120347
COMPANY DIRECTOR: Zoe Claire Dunn
EMAIL ADDRESS: [email protected]
SITE BUILDER: Branch Solutions Limited
PUBLISHING MANAGER: Branch Solutions Limited
RESPONSIBLE PERSON FOR THE PUBLICATION: [email protected]
RESPONSIBLE PERSON FOR THE PUBLICATION AS A LEGAL PERSON:
WEBMASTER: Branch Solutions Limited
CONTACT THE WEBMASTER: [email protected]